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Terms and Conditions of Use

Information on MasterFormulae.ca is provided as an informational guide and should be not be used for self diagnosis unless specifically stated within a Natural Product Number (NPN) claim. To view and verify the contents of each of our NPN claims, click on the NPN number from the product page to be directed to the Health Canada website.

Any information that is not part of a NPN claim, and therefore not found on the Health Canada website, should not be taken as medical advice, and does not substitute for advice given by a naturopathic doctor, or master herbalist. If you suspect you have a medical problem, you should always promptly contact your health care provider before trying new health products. Results may vary among users.

MasterFormulae.ca does no attempt to offer or render a medical opinion or otherwise engage in the practice of medicine.

Orders:

We are open Monday to Friday from 7:30am to 5:00pm (Pacific Time).  Our online system will forward your order to one of our account managers for review.  We will email you back to confirm your order.  

Price:

The prices in this online catalogue are all in Canadian dollars, and do not include federal and provincial taxes.  Prices are subject to change.

Product Shortage:

We do our best to keep products in stock, however, our business is agriculturally-based, and we cannot guarantee that all products will be available at all times. 

Shipping:

Orders are generally shipped within 3 business days of the latest order date.

Returns:

We take great care to ensure that our orders are perfect, well-packaged and delivered in good condition.  Unfortunately, errors can occur and products may be damaged during transportation.  In the event of error, contact our customer service department to receive a product return form and authorization number.  We will issue a credit note upon receipt of the returned merchandise.  A 20% charge applies on all articles returned for no valid reason.


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