Shipping & Returns

Shipping

Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours.

Shipping charges are additional unless you are a Master Rewards member located in the United States or Canada. Master Rewards Members get free shipping on all orders in the US and Canada! To sign up for your account go to My Account. Non-members in North America pay a flat shipping rate of $8 CAD. Orders outside of North America are charged a flat rate of $18 CAD per order. Free shipping on all orders in the US and Canada over $99!

Orders in North America arrive in 3-14 business days, international orders in 14-28 days.

Please Note: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Returns & Refunds

Thank you for shopping at Master Formulae. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned for refund within 30 days of the original purchase of the product.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging

Send the product with its original packing to:

Master Formulae
300-2130 Leckie Pl
Kelowna, BC
Canada
V1Y 7W7

Shipping Charges

Shipping charges incurred in connection with the return of a product are not refundable except in the case of a product defect or incorrect item shipped.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.